Minxy Bingo Chat Help
What is Chat?
Chat is an essential part of any online bingo game. Our chat rooms provide an interactive online community for players to play bingo, chat with friends and get help from the Chat Master (CM).
The Chat Area is positioned in the bottom-left corner of the bingo window and consists of the following:
- A Public Chat Room
- Facilities to open Private or Group chat rooms
- A Player's Buddies List and facilities to maintain your buddies
- Text Entry and Send facilities
- Controls to Log In and Out of chat
- Controls to Scroll through recent chat text
Chat Security
We protect our chat rooms to ensure you can feel secure and enjoy yourself, knowing you have a friendly and safe environment to communicate.
The chat rooms are monitored 24 hours a day, 7 days a week. There is a Profanity Filter in place which prevents offensive words being published in our chat rooms.
A Chat Master (CM) monitors the chat room, participating in conversations, offering help and answering players' questions. Chat Masters (CMs) can be identified by having their chat name prefixed with "CM", for example "CM Scarlet".
No other player may include the word "host" or "admin" in their chat name or prefix it with "CM". This ensures that CMs are easily identifiable and no other player can impersonate them.
Chat Masters (CMs) and Customer Services can block or ban players from the chat room or enforce a complete block on a player from playing bingo if they do not conform to the "Chat Room Etiquette". Our Customer Services team will contact a player in the event of a block or ban being enforced.
Please be aware that although we take steps to keep the chat room safe, chat is anonymous and it is never recommended you pass on personal details or arrange to meet anyone you have met through the chat room.
Chat Room Etiquette
We request that all players abide by the following guidelines so our chat rooms remain to be a friendly and pleasant environment to communicate:
- The language for our public chat room is English. Please only converse in English in the public chat room. Use private chat rooms to converse in other languages.
- Do not argue.
- Any form of discrimination, i.e. racial, sexual or ethnic will not be permitted.
- Show respect for the Chat Master (CM).
- Do not harass, insult, threaten or try to upset other players.
- Do not assume a false identity or impersonate other players.
- Do not use the chat room to voice complaints. Please direct any complaints to our Chat Masters (CMs) and if necessary contact our customer support team.
- Do not use the chat rooms as a form of advertising or for the promotion of other websites/companies.
- Do not use indecent or vulgar language.
- Choose tasteful chat names.
- Do not give out personal details.
- We recommend you do not meet anyone you have become acquainted with through the chat function.
- Be courteous and friendly to all newcomers, to your fellow players and to our Chat Masters.
- Please avoid the unnecessary use of CAPITAL LETTERS. This is considered shouting or being angry in the world of online chat.
- Do not Spam (flood the chat room with many copies of the same message)
Our CMs have the authority to revoke your chat privileges if you persistently break our rules, ignoring our advice and warnings (see help on Chat Bans/Restrictions for more information).
Remember - the nicer you are to people, the nicer they will be to you!
Chat Masters or CM's
We have Chat Masters, otherwise known as "CMs", for example "CM Scarlet". It is the job of our CMs to be there for our players to keep our chat rooms fun, friendly and safe environments. CMs cannot deal with account queries or any form of refund.
To ensure fairness our CMs are strictly forbidden to play any games on our site.
CMs work independently from Minxy Bingo Customer Services but if they are unable to deal with your query or problem they will refer you to our customer support team.
If you are unhappy with the behaviour of one of our CMs or which to make a complaint then please email Customer Services on support@minxybingo.com Any complaints received will be dealt with in the strictest confidence
Specifying a Chat Name
The first time you access bingo you will be asked to pick a Chat Name. A chat name will be used to identify you in the game (broadcast of winners) and in the chat rooms. Chat names must be between 6 and 15 characters in length. Permitted characters include A-Z, 0-9 and "_".
You may not include the word "host" or "admin" in your chat name or prefix it with "CM". Chat Masters (CMs) can be identified by having their chat name prefixed with "CM", for example "CM Scarlet". We need to ensure other players cannot be mistaken for chat masters.
You may not use chat names that are offensive, abusive or that may convey any association with Minxy Bingo.
Change Your Chat Name
You can change your chat name by clicking on the "Options" button at the top of the bingo window.
Click on the "Chat" tab to access the change chat name facility.
To change your current chat name, click in the box which displays your current chat name and update your chat name. Everyone has to have a unique chat name so if the new name you choose is already in use you will be asked to choose another.
Remember chat names must be between 6 and 15 characters in length. Permitted characters include A-Z, 0-9 and "_".
You may not include the word "host" or "admin" in your chat name or prefix it with "CM". Chat Moderators (CMs) can be identified by having their chat name prefixed with "CM", for example "CM Scarlet". We need to ensure other players cannot be mistaken for chat moderators.
Changes to your settings will take immediate effect and will be saved for the next time you login to bingo.
When you're finished, click the "x" button in the top-right hand corner of the pop-up window to close it.
Player Profile's - View/Edit
Join in with our online community and enter your personal profile so other players can get to know you more!
Create/Update Your Profile
Click on the "Options" button at the top of the bingo window and the Options pop-up window will display.
Click on the "My Profile" tab to set add/update your personal profile information.
When you're finished, click the "x" button in the top-right hand corner of the pop-up window to close it.
View another player's profile
There are two ways you can view details of another player's profile:
- From your Buddies List
- By clicking on a Player's Chat Name in the Chat window
If a player is listed on your Buddies List, click on their name, when prompted choose the option "Profile" and their player profile will display in a pop-up window:
You can also click on a player's name on the chat window to display the profile pop-up window:
Logging In and Out of Chat
When you login to bingo you are automatically logged into our public chat room. If you wish to log out of chat at any point simply click on the "x" button in the top-right corner of the public chat room and confirm that you want to log out.
To log back into chat click on the "tick" button which appears in place of the "x" button you clicked to log out of chat.
Public and Private Chat Rooms
In bingo we have a "Public" chat room and "Private" chat rooms for our online community.
Please see the following sections for more information on how they work:
The Public Chat Room
Private Chat Rooms
If you are logged into chat, the Public chat room is permanently displayed and cannot be closed.
The Public Chat Room broadcasts when every player either joins or leaves chat/bingo. Messages sent by all players from within this room are published (unless you personally choose to block a player's chat from your view – see relevant help section).
A Chat Master (CM) is always present in this room to help players, make chat fun and ensure all players follow the chat room etiquette guidelines.
The Public Chat room is always the first tab in the chat area and you can navigate to it from a private chat room (if you have one open) by clicking on its tab.
Creating or Opening Private Chat Rooms
Inviting more Players into a Private Chat Room
Closing Private Chat Rooms
If a player appears on your Buddies List with a status of "online", you can have a private or group chat with them (see help on Buddies List for more information).
To have a private or group chat with players you must either be invited into an existing private chat room or create a new private chat yourself.
You can open a maximum of 4 private chat rooms open at any one time.
Creating or Opening a Private Chat Room
You can invite one or more players to participate in a private chat.
To open or create a private chat room, click on the Buddy's chat name on your Buddies List – the player must have a status of "online". A message pop-up will display giving you the option to Chat, Delete or Block the selected buddy.
Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Chat" and confirm you wish to invite this player for a private chat.
The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.
If they "Accept" your request then you will be notified and a private chat room will be opened on a new tab in the chat area. The tab will flash until you navigate to it. The player's presence will be broadcasted in the room and you can then chat with the player. Any of the players in the private chat room can invite other players into the private chat room.
Inviting other Players into a Private Chat Room
Once a private chat room is open, any of the players in the chat room can invite other players to join the room for a chat.
To invite another player into the room, ensure the private chat room is the visible chat room in the chat area. Click on the Buddy's chat name on your Buddies List – the player must have a status of "online". A message pop-up will display giving you the option to Invite, Delete or Block the selected buddy.
Click the "x" button on this message if you want to cancel and close the message pop-up.
Click "Invite" and confirm you wish to invite this player for a private chat.
The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.
If they "Accept" your request then you will be notified, their presence will be broadcasted in the room and they will join the room.
To close a private chat room click on the "x" button on the specific chat room's tab and the chat room will no longer be visible. A broadcast message will be sent to other people in the private chat room to inform them when a player closes or leaves the private chat room.
